Our Policies

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Cancellations

Privacy for Collection, Use and Disclosure of Personal Information

Broken dental appointments are a disappointment to everyone, interfere with your dental treatment, and create unnecessary scheduling problems for other patients.
We work hard to meet and accommodate the needs of all our patients and we are dedicated to providing you with the best dentistry and service available.

It is not our policy to schedule several patients at the same time. Time is specifically reserved for you, therefore, when sufficient notice is not given, when you cancel or have to change an appointment, it does not give us enough time to contact another patient on our waiting list who would benefit from coming in earlier.

When a convenient appointment is agreed upon, we feel a commitment has been made. We understand that rare emergency situations may occur, and under those circumstances we can completely understand. However, when 48 hours notice has not been given, a $75.00 charge will be added to your account.

We understand the importance of protecting your personal information and are committed to proper collection, use and disclosure of your personal information. We also try to be as open and transparent as possible about the way we handle your personal information.

In this office, Dr. Rick Merritt serves as the Privacy Information Officer. In addition, all staff members who come in contact with your personal information are aware of the sensitive nature of the information that you have disclosed to us. They are all trained in the appropriate uses and protection of your information.

Attached to our consent form, we have outlined what our office is doing to ensure that only necessary information is collected about you; information is only shared with your consent; storage, retention and destruction of your personal information complies with existing legislation, and privacy protection protocols; our privacy protocols comply with privacy legislation, standards of our regulatory body, the Royal College of Dental Surgeons of Ontario, and the law.

Appointment not necessary for people in pain.
Call 519-679-Dove (3683).